Doctor Consultations in Gujarati

This startup connects families across Gujarat with registered doctors by video, in Gujarati, Hindi or English. Patients can see general physicians, paediatricians, gynaecologists and dermatologists without travelling.

Patients book in the app or on WhatsApp. After the call, they receive an e-prescription, book lab tests with a technician visiting their home, and get medicines delivered by partner pharmacies. Every consultation, report and prescription stays together for the next visit.

Families in Gujarat’s towns and villages often travel for hours to see a doctor for a follow-up that could have been a short conversation. That means a lost day’s work, travel costs, and a long wait at the clinic.

Online consultations have had clear rules in India since 2020, yet most telemedicine apps speak only English and feel built for big cities. Patients who think in Gujarati struggle to describe symptoms and understand advice, and those with long-term conditions such as diabetes drop out of regular follow-ups.

Patients book a consultation in the app or by sending a message on WhatsApp, choosing a speciality, a doctor and a time. At the appointment, the doctor joins a video call with the patient’s history on screen.

After the call, the patient receives an e-prescription in the app. They can book any lab tests on it, and a technician from a partner lab visits their home, with the report arriving in the app. Medicines can be ordered from partner pharmacies for delivery. Follow-ups are booked from the prescription, and reminders keep long-term patients on track.

The platform is built around India’s Telemedicine Practice Guidelines:

• every doctor’s medical registration is verified before they can consult;
• patient consent is recorded before every consultation;
• prescriptions carry the doctor’s name, qualifications and registration number;
• the guidelines’ medicine lists are enforced, so a medicine that can’t be prescribed online can’t be added.

FIRELIFE engineers build and run the platform with the startup’s team:

• the patient app in Gujarati, Hindi and English, and booking on WhatsApp;
• the doctor app, with video, patient history and e-prescriptions;
• the AI scribe, which drafts consultation notes and prescriptions for the doctor’s approval, with the patient’s consent;
• links to partner labs and pharmacies;
• ABHA linking, so patients can keep their records under India’s digital health mission.

Health data is stored in India, encrypted, and handled in line with India’s data protection law.

The founders lead doctors, patients and partners; FIRELIFE leads the technology. Our engineers plan and ship with the startup’s team every week, and we review product, quality and spending with the founders every month.

The startup consults patients across Gujarat in three languages, with its own apps, the AI scribe in use by its doctors, and ABHA linking live.

Care programmes for long-term conditions such as diabetes and thyroid disorders, with regular video follow-ups, lab tests at home on a schedule, and reminders that keep patients on their treatment.