Salon and Spa Software

This startup builds salon and spa software for independent salons, spas and beauty studios. It runs the whole day: online booking, the front desk, GST billing, staff commissions, memberships and packages, product stock and every client’s history.

An AI receptionist on WhatsApp answers clients and books appointments at any hour, so the salon never misses a booking because the phone was busy.

Most independent salons run on a register, a phone and WhatsApp. Appointments live in a diary, clients message at midnight and get a reply the next afternoon, and the front desk juggles walk-ins with the phone.

General billing software misses what salons need every day:

• appointments by stylist and chair, and how long each service takes;
• staff commissions that differ by service, product and target;
• memberships and prepaid packages, used visit by visit;
• the colour, treatments and products used on each client.

So owners keep separate notebooks for commissions and packages, and lose track of clients who quietly stop coming.

Clients book online from a link on Google, Instagram or WhatsApp, choosing a service and a stylist. The calendar shows every stylist and chair, with each service’s real duration, so double bookings can’t happen.

At the front desk, bills are created with GST in a few taps, products are sold alongside services, and payment is taken by UPI, card or cash. Each bill records who did the work, so commissions are worked out automatically. Memberships and packages are drawn down visit by visit, and products used in services, such as colour and treatments, come off stock along with retail sales.

Every client has a profile with their history: services, colour formulas, skin and hair notes, allergies and preferences, ready for the next visit.

Clients message the salon on WhatsApp at any hour. The AI receptionist answers questions about services and prices, books, moves or cancels appointments with the right stylist, and sends reminders before each visit.

It also brings clients back: when it has been six weeks since a haircut or a colour, it sends a friendly reminder with a link to book. Anything unusual goes to the staff with the conversation attached.

A FIRELIFE engineering team builds the product with the startup’s team. We built the AI receptionist and the WhatsApp integration, and designed self-serve sign-up, so a salon can import its client list and set up services, staff and prices on its own in an afternoon, without a sales call.

The founders lead salons, sales and support; FIRELIFE leads the technology. Our engineers plan and ship with the startup every week, and we review product, sign-ups and spending with the founders every month.

Salons across Pune and beyond run their day on the startup’s software, on monthly subscriptions, with salons signing up and setting up on their own and the AI receptionist handling bookings on WhatsApp.

Reports and stock control across branches, so small salon chains can run every location from one account.