Lend and verify customers online

Lending software takes a loan from application to closure without paper. The borrower applies and proves who they are on their phone, the lender checks their documents and credit, the agreement is signed online, the money reaches the borrower’s bank account, and repayments, reminders and statements follow on the same platform.

For a lender, the value is not only speed. It is control: every consent, document and decision in one place, credit rules the credit team can change itself, and a record that stands up to an audit. For the borrower, it is a loan that doesn’t need three visits to a branch.

We build lending platforms for NBFCs, and for the sourcing partners and lending service providers that work with regulated lenders. Personal loans for salaried borrowers, business loans for small shops and traders, loans against property, gold or vehicles, and education or consumer loans each need their own journey, and we build each one around the product.

The RBI’s digital lending rules shape the product as much as any user need, so we map them before we design. With your compliance team, we go through every step of the journey and agree how each rule shows up on screen.

• A Key Fact Statement with the annual percentage rate and the total cost, shown before the borrower signs.
• Disbursal straight to the borrower’s own bank account and repayments straight to the lender.
• A cooling-off period in which the borrower can leave the loan without a penalty.
• Need-based data, collected with consent, with no access to the phone’s contacts, call logs or photos.
• Data stored in India, with every consent and decision kept on record.
• The grievance officer’s details visible in the app and on the website, and the lender’s name clear to the borrower.

We build to the rules as your compliance team reads them for your licence. Interpreting them, and regulatory sign-off, stay with you.

Borrowers drop out when KYC needs another visit, so we put it all in one sitting. The borrower verifies their mobile number, enters their PAN and completes e-KYC through Aadhaar OTP or DigiLocker, as your KYC policy allows. Their CKYC record is checked and updated, and their bank account is verified with a small test transfer before any money moves.

Where the loan needs full KYC, video KYC follows straight away: a live call with your trained staff in India, with liveness and face-match checks, a location check and a random question to confirm the borrower is really there. The call is recorded and kept with the case.

Identifiers are masked wherever staff don’t need to see them in full, and the borrower can stop and pick up later without starting again.

Not every borrower applies alone. Branch staff and loan agents can take a borrower through the same journey on a tablet, with the borrower giving each consent on their own phone, so assisted loans follow the same rules and leave the same record as loans taken in the app.

Underwriters should judge risk, not type figures. Bank statements arrive through the Account Aggregator framework, with the borrower’s consent, straight from their bank, which also removes the risk of an edited PDF. Where that isn’t possible, borrowers upload them.

AI then reads statements, salary slips, income tax returns and GST returns. It picks out what underwriters need, such as salary credits, existing EMIs, bounced payments, cash deposits and turnover, and flags anything that doesn’t match, like a salary credit that differs from the slip or a statement whose totals don’t add up. People still decide. The AI removes the data entry and points to what deserves a second look.

Credit policy changes often, and it shouldn’t wait for developers. The bureau report is pulled automatically, and a rules engine the credit team edits itself runs the scorecards, eligibility checks, FOIR limits and policy rules, and works out the amount and terms each applicant qualifies for.

Clear cases are decided by the rules. The rest go to an underwriter with the whole case on one screen: KYC, documents, extracted figures, bureau report, rule results and flags. Deviations from policy follow an approval matrix, and every decision records its reasons. A rule change can be tried on past applications before it goes live, so the credit team sees its effect first.

The platform can pull reports from the credit bureaus you work with, such as CIBIL, Experian, Equifax or CRIF High Mark, and read them into the same case. Where you use a statistical scorecard or a model, it runs inside the same rules, so a person can always see which rule or score led to the decision.

The borrower sees the offer and the Key Fact Statement before anything is signed. The agreement is signed with Aadhaar e-sign, with e-stamping where the agreement needs it, and repayments are set up by e-NACH or UPI AutoPay in the same sitting.

The loan is then disbursed straight to the borrower’s own verified bank account. The signed agreement, the Key Fact Statement and the repayment schedule are sent to the borrower and kept in the app, so they can read them again at any time.

The loan doesn’t end at disbursal, and neither does the platform. Borrowers see their repayment schedule, pay early or part-prepay, download statements and ask for a closure letter in the app.

Reminders go out before each instalment by SMS, WhatsApp and app notification. When an EMI bounces, it appears on the collections team’s queue the same day, with the borrower’s history and the next step. Messages and calls follow your fair practices code: the times they may go out, the wording your compliance team approved, and a record of every contact, so collections stay firm without crossing a line. Loan data is reported to the credit bureaus on the schedule the rules set, and the reports your credit, collections and compliance teams need are ready without an export from three systems.

Lending software holds some of the most sensitive data a person has, so security is part of the design, not a test at the end. Borrower data is stored and processed in India, encrypted in transit and at rest. Each staff role sees only what it needs, and sensitive actions such as rule changes or limit overrides need a second approver.

Every step, consent and decision is logged for audits, and system logs are kept in India in line with CERT-In’s directions. Before launch, the platform goes through an independent vulnerability assessment and penetration test, and every finding is fixed before go-live.

We start with your products and your policies. Product notes, your credit policy, your KYC policy, the forms and agreements you use today and a walk through a few real loan files tell us how lending actually works in your business.

You will also need your own accounts with the services the platform uses: credit bureau memberships, an Account Aggregator registration, an e-sign provider, a NACH sponsor bank and a payment gateway. Most important is a compliance owner on your side who reviews each screen and message, and a credit owner who decides the rules.

We launch one loan product at a time. The first product goes live, is watched closely and is improved from what borrowers and staff run into; the next product follows on the same platform once the first runs cleanly.

After launch we run it with you: rule changes, new products and partners, updates when the RBI issues new directions, security patches and the monthly reports your teams rely on. Each new product is quicker than the last, because KYC, documents, signing and servicing are already in place.